We have a support system that is fast and convenient. All requests are immediately escalated without a lengthy validation process and your login provides the following services:
Ticket Support System
You get round-the-clock support. The best way to get it is to create a ticket at ServerSea Support Center accessible through members' area. We guarantee a response to your ticket usually in 15 minutes to an hour max; you also receive confirmation by email and can use your ticket number to review status of your query.
Live Chat Support
Our clients get live chat support in real time. One click gets you answers. The chat is text based and easy to use. To access, login to members' area and click "Live Support".
If you prefer email support, contact firstname.lastname@example.org. Include your domain name and member ID. If you have problems connecting to any of the services (Plesk, ftp, pop3, imap, mysql) send us the URL, username, password and include details of the error.
Frequently Asked Questions Database
Our experience has shown that the easiest way to get answers to your problems is to access our online Frequently Asked Questions Database.